Shipping and Returns

Shipping Options
All orders ship within 24 hours of purchase (does not include weekends).
Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs (Customs $ value will be annotated as the full value of all products - discounts are not considered in the customs total value) . International orders may take approximately 15 business days or more for delivery, depending on the respective country's customs and postal processes. 

How much is shipping?
USA:
Our shipping provider is UPS.
Shipping to the USA for all orders under $75 is UPS 2-Day Shipping and is a flat $10.
Free UPS Ground Shipping to the USA for orders of $75 or more!
*Please note we are not responsible for lost or stolen packages, or returned or delayed by UPS.

Outside of US: 
All orders are shipped based by weight using UPS and require an extra day for processing.
 
If shipping to outside of U.S., do I need to pay customs fees or any other specific country duties and fees?
Any/all, duties and fees will be paid by recipient.  Before making your purchase, it is important to understand your customs or any other specific duties and fees that may be associated with your respective country.  

Do you charge sales tax?
No sales tax is the beauty of buying from TNT COLOR LAB based in Oregon. :)

How do returns work?
While we hope that you love every item you purchase from TNT COLOR LAB, we understand that there are moments when you need to make a return.
USA Returns:
- A full refund on new and unopened products within 15 days of receipt.
- TNT COLOR LAB store credit on any opened products within 15 days of receipt.
- Gift Cards are final sale & non-returnable/non-refundable.
Just send us an email to orders@tntcolorlab.com with your order number and what item(s) you want to return, and we'll email you more detailed information on what the next steps are.

Please note that return shipping charges are responsibility of the purchaser and we require a tracking # for any package containing returned product.
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